I was deleting my e-mail when i opened a spam e-mail,well that was it now the computer wont go to desktop and keeps coming up with a blue screen saying to delete any anti virus and defragment programs and run scan disk,but i cant get off this screen.its windows xp on a Dell pc.anyone have any ideas?
I did something stupid?best antivirus software
Try opening it in safemode (i've copied directions below) and then run your spyware and antivirus scanners.
you could also use htis online one:
http://housecall.trendmicro.com/
Good luck, let us know what happens
Windows XP
If Windows XP is the only operating system installed on your computer, booting into Safe Mode with these instructions.
* If the computer is running, shut down Windows, and then turn off the power
* Wait 30 seconds, and then turn the computer on.
* Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
* Ensure that the Safe mode option is selected.
* Press Enter. The computer then begins to start in Safe mode.
* When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.
I did something stupid?firewall
Just shut it down and turn it on again.
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